Warranty & Care

Thompson and Elm warrants to the original retail buyer that if the aluminum furniture frame fails structurally within five (5) years from date of purchase, Thompson and Elm will replace the part, repair the frame, or replace the entire item at our option. Replacement will be in the original color and style whenever possible; however, equal value replacement will be offered in the event of product discontinuance. Thompson and Elm warrants the powder coat finish for three (3) years from date of purchase, including peeling or blistering. Warranty period is one (1) year for wicker, wood, steel frames, cushions, sling fabrics, and umbrella frames. This limited warranty applies only to residential use, not commercial. Thompson and Elm does not warrant against acts of nature, commercial use, normal wear and tear, exposure to harsh chemicals or solvents, abuse, freeze damage, glass breakage, wind damage or failure to take reasonable care of the products. Hand applied finishes involving war and fading of those finishes, is not included in this warranty. Thompson and Elm will not be responsible for any shipping charges after 12 months fro the date of purchase. Original proof of purchase must accompany all warranty claims.

Obtaining Warranty Service
To obtain warranty service, please contact the retailer where the furniture was originally purchased within the relevant warranty period and provide a copy of your dated register receipt as proof as purchase. All warranty issues must be handled through the retailer where the furniture was originally purchased.

Product care
Cleaning: Use a mild soap and warm water. Do not use abrasive materials, cleansers, or bleach products. By doing so, will void your warranty. Rinse with water and dry thoroughly.

Do not allow water to stay in the frames due to freezing in cold weather which may result in damage to the frames. Drain all water from the frames by removing foot caps and adjuster gliders